When You Have a Question or Concern...
Whether in the classroom, in the cafeteria, on the bus, or on the playground or practice field, the quickest and easiest solution is usually found with the staff member most directly involved. Talk with that person first. In order to find a time that is satisfactory to both you and the individual involved, you may need to make an appointment. When you make an appointment, please state the general nature of your question or concern, so the staff member can save both of you time by researching the issue and gathering the necessary information in advance of meeting with you.
It is a good practice to establish and maintain open communication with school staff. Please contact them not only when you have a question or concern, but also when things are going well.
The school principals, Special Education Director, Athletic Director, Community Education Director, Transportation Director, and Food Services Director are all individuals who are willing to work with you to help answer questions or resolve concerns. These persons, too, may need to find a time that is appropriate for both of you to meet. When you make contact with them, to arrange a time to talk or meet, it is helpful for them to know the basic nature of your concern and the person with whom you first talked in working to resolve the concern. Click here to choose the appropriate administrator for your concern.
There are times when you may not receive satisfaction at the first two levels and need to go to the Superintendent of Schools. If this happens, please keep in mind that the superintendent is often expected to attend meetings both inside and outside of the school district, which means a meeting may require advanced planning. When you make contact with the Superintendent's Office, to arrange a time to talk or meet, it is helpful for them to know the basic nature of you concern, and the persons with whom you have talked at the building or department levels to resolve the concern. Click here to contact the superintendent.
School board members are elected to represent the interests of all parents and district residents. They do not, however, have direct authority in day-to-day operations of the school. The authority of the Board of Education is the result of official actions decided on by a majority of board members at meetings open to the public. The board's primary responsibility is to make policies that guide the school district.
Contact with a board member is appropriate after you have attempted to resolve a question or concern at all prior levels, when a policy is being enforced but you believe it results in bad consequences, or when you believe that at the superintendent level a policy isn't being followed or is not being followed fairly for all at the superintendent level.